• Siren Fleet Employment

    Siren Fleet

    Employment

    Diving across Asia & the Pacific – Be Part of Our Success!

Worldwide Dive and Sail own and operate the Siren Fleet of 4 luxury dive liveaboards and the new Master Liveaboards brand.


We offer diving safaris across South East Asia & the Pacific to destinations including Indonesia, the Philippines, Palau and Fiji. Whilst we add Galapagos, Truk Lagoon, French Polynesia,Bahamas, Red Sea and Maldives to our hot list !! We are a forward-thinking, service-minded organisation that strives to provide our customers with the highest quality experience possible. We aim to continuously improve our services, standards and the quality of our operations across all of our activities. The quality of our staff is key to our success!

New opportunities await the adventurous......

Siren Fleet Employment   Cruise Director
Siren Fleet Employment   Dive Guide
Siren Fleet Employment   Frank Van Der Linde
Siren Fleet Employment   Crew
Siren Fleet Employment   Life Onboard
Siren Fleet Employment   Set Sail With Us

Employment

We are looking for a

Reservations Manager

Summary

The Reservations Manager reports to the head of Marketing and Sales and is responsible for the both the day to day management and operations of the reservation and travel teams along with the longer term process and strategic improvements and change. The position has approximately 10-12 FTE’s reporting in that cover processes from customer enquiry through to cruise bookings to flights and accommodation to invoicing and debt collection. The reservation team has both B2B and B2C customers.

Job responsibilities

To manage the day-to-day planning, operation and problem-solving of a team to meet the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between reservations and operations / destination management teams. Specifically: –
• Delivery of team targets, service level components, quality and productivity targets & indicators;
• People Management, including all HR related issues, as well as staff development;
• Operational Management: Managing the flow of work and adherence to schedule;
• Ownership and problem resolution;
• Email monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every contact;
• Training and development of staff;
• Motivation, leadership for a team of circa 10-12 and developing future leaders;
• Recommendations for product and process development based on customer feedback and analysis of the same;
• Conducting performance appraisal for the team;
• Contribute for the initial hiring and selecting process of the reservation and travel agents;
• Compiling reports on team performance and customer feedback;
• Communication and being a focal point of dissemination of information from management to team and vice versa;
• Work very closely with team members to solve customer problems. Also needs to understand agent’s problems and weaknesses and address these;
• Offers solutions and suggestions for process and product improvement to management;
• Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects customer contact handling and processes;
• Possesses certain additional supervisory level authority for reversal of charges;
• Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business;
• Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations;
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers;
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Skills, competencies and experience

• Communication Proficiency
• Customer/Client Focus.
• Leadership.
• Organisational Skills.
• Performance Management.
• Problem Solving/Analysis.
• Technical capabilities with PC based tools such as excel and business tools such as reservations management or travel systems.
• Data driven and numerate
• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department
• At least 7 to 10 years of previous experience in a customer service environment such as service centre, call centre or other customer facing customer service teams. Previous experience with travel reservations would be a plus.
• Previous experience of implementing reservation management systems a big plus

Working Hours

Monday to Friday from 10:00 to 18:00 with a 1-hour break.

Please send your resume to employment@wwdas.com

Only shortlisted candidates will be contacted


Reservations Consultant

Job responsibilities

  • Is responsible for and manages the entire booking process – from the initial inquiry to the sale, the invoicing and any necessary post-cruise follow-up – for his/her assigned destination;
  • Is responsible with the entire Reservations Team for the maintenance for the accurate upkeep of the entire booking system information at all times – including guests information, space availability and agents information;
  • Liaises with the Accounts Department for the issuance of correct invoices and any related transactions such as credit notes, refunds, etc.;
  • Ensures the transmission of information to the Central Operations Departments and the Local Operations Teams of all the necessary information so that the Operations Teams can deliver an outstanding service to our guests;
  • Carries out individual projects in line with the position as instructed.

Skills, competencies and experience

Only candidates with the following skills, competencies will be considered:

  • Intermediate to advanced computer skills;
  • Excellent command of spoken and written English;
  • Organizational skills;
  • High level of attention to detail;
  • Highly customer service minded;
  • Ability to follow process;
  • Excellent communication skills;
  • Ability to work independently as well as within a team;
  • Ability to work with deadlines;

Candidates with the following experience will be preferred:

  • 2 years experience working in Reservations or in the Travel industry.

Working Hours

Monday to Friday from 10:00 to 18:00 with extra Saturdays to be worked (with daily pay) based on a rotating schedule from 09:00-17:00 with a 1-hour break.

Please send your resume to employment@wwdas.com

Only shortlisted candidates will be contacted


Senior Support Technician

Summary

The Senior Support Technician is responsible for setting up and maintaining servers and network infrastructures. He/she also provides technical IT support to all company staff to ensure smooth and reliable functioning of company computer systems. The Senior Support Technician reports to the IT Manager.

Job Responsibilities

• Setup and maintain Linux and Windows servers and workstations;
• Setup and maintain LAN/WAN network infrastructure, including switch and router management, Internet connectivity and VPN;
• Assist in the implementation of future expansion of computer services within our head office as well as in destination locations;
• Liaise with staff in remote locations to assist them in resolution of IT-related problems. This may include periodic travel to any of our operating destinations if and when necessary;
• Complete and maintain full documentation of work done according to departmental guidelines;

Skills/competencies/Experiences

Required:
• Strong written and verbal communication skills in English language – minimum TOEIC score of 550 or equivalent
• Minimum 5 years experience in implementing and maintaining workstation, networking and server systems including both Windows and Linux servers. Experience with VMWare is an asset;
• Works well within a team environment. Goal-oriented and able to work with minimal supervision.
Preferred:
Experience in any of the following areas would be considered an additional asset:
• Managing Google Apps (G-Suite) for Business;
• Asterisk phone systems, Mikrotik routers and switches.
• An understanding of satellite network systems especially KVH equipment using Ku and C Band.
• Experience working with any of the following server applications: Apache and/or NGnix web server, MySQL server, Postfix, Samba, OwnCloud, Elastic Search, WordPress.

Working conditions

Monday to Friday from 09:00 to17:00 with a 1-hour break.

All applicants must include in their application a certificate of language proficiency (AFCTL or TOEIC or equivalent).

Please send your resume to employment@wwdas.com

Only shortlisted candidates will be contacted

 

 

Stay informed

Our newsletter keeps you up to date with all the latest news and special offers from across the Worldwide Dive and Sail brands and boats.