• Siren Fleet Employment

    Siren Fleet

    Employment

    Diving across Asia & the Pacific – Be Part of Our Success!

Worldwide Dive and Sail own and operate the Siren Fleet of 3 luxury dive liveaboards and the new Master Liveaboards brand.


We offer diving safaris across South East Asia & the Pacific to the best dive destinations: Indonesia, Palau and Philippines. Meanwhile, our sister fleet Master Liveaboards completes our hot list with: Bahamas, Bikini Atoll, French Polynesia, Galapagos, Maldives, Papua New Guinea, Red Sea, Solomon Islands, and Truk Lagoon!! We are a forward-thinking, service-minded organisation that strives to provide our customers with the highest quality experience possible. We aim to continuously improve our quality of service, standards and operations across our fleets. Our staff is key to our success! Do you think you have what it takes? Contact us!

New opportunities await the adventurous......

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Employment

We are looking for a

Travel Officer – Destination Management

Summary

The Destination Management Travel Officer supports the Destination Management team and manages crew, suppliers and DM staff travels by administering and coordinating all the travel required in a cost-effective way. In addition to the daily travel duties, the Destination Management Travel Officer will support the rest of the team on the administrative tasks. He/she reports to the Destination Management Coordinator.

Job responsibilities

Detailed responsibilities include but are not limited to:

Administration

● Is the first point of contact in the Phuket office for the Destination Management staff and supplier travel movements; ● Deals in a cost-effective and fast way with all the requests and ensure this information is properly recorded; ● Supports suppliers and crew with all necessary paperwork for visa applications; ● Supports the Destination Management Phuket office team in the day-to-day running; ● Maintains proper records of all staff travels and update the destination teams with all upcoming movements; ● Arranges flights, land transfers and hotel accommodation for Destination Management staff and suppliers if needed.

Development of the travel activities

● Work on facilitating payments and sourcing of the best possible rates; ● Works with HR and destinations on implementing planning for crew travel; ● Develop visibility and reporting on travel costs for the entire department; ● Complies with international and local regulations, standards and best practices; ● Negotiates contract terms and nurtures the relationships with core suppliers; ● Assist DM and HR in developing adequate processes for crew deployments

Key Performance Indicators

● Cost Management – costs are optimized with a 5% saving for 2019 YTD; ● Travel is booked without mistakes at the best prices possible and crew movements will need to be planned in an effective and smooth way; ● Destinations are informed in due time of all staff arriving/departing; ● Payment facilitation in place; ● A system is in place and maintained to record and keep track of all Destination Management travels including financial data.

Competencies, skills and experiences

● Strong attention to detail; ● Ability to strictly follow processes; ● Strong organisational skills ● Ability to work independently; ● Strong email communication skills Preferred ● Experience in a travel related position

Working hours

Working Hours: Monday to Friday from 10:00 to 18:00 with 1-hour break and extra Saturdays (via remote managing) to be worked based on a rotating schedule.

Closing date:

6 April 2019

Reservations Consultant (Sales & Reservations, Phuket)

Summary

The Reservations Consultant manages bookings for his/her assigned destination and agents. He/she handles the process from first inquiry to quotation and invoicing, together with any post-cruise follow-up. He/she liaises with the Accounts and Operations Departments to ensure that our guests are provided with an outstanding service. The Reservations Consultant reports to the Reservations Manager.

Job responsibilities

  • Is responsible for and manages the entire administration process of a confirmed booking – from initial Sales Consultant handover, book domestic travel and accommodation, and the issuance of correct invoices and any related transactions such as credit notes, refunds, etc.;
  • Is responsible for and manages the entire booking process for his/her assigned agencies;
  • Monitors and responds within 24 hours to new and current enquiries from all destinations related to Siren Fleet and Master Liveaboard cruises;
  • Is responsible with the entire Reservations Team for the maintenance for the accurate upkeep of the entire booking system information at all times – including guests information, space availability and agents information;
  • Ensures the transmission of information to the Central Operations Departments and the Local Operations Teams;
  • Liaises with the Accounts Department for the issuance of correct invoices and any related transactions such as credit notes, refunds, etc.;
  • Carries out individual projects in line with the position as instructed.

Skills, competencies and experience

Only candidates with the following skills, competencies will be considered:

  • Intermediate to advanced computer skills;
  • Excellent command of spoken and written English;
  • Organizational skills;
  • High level of attention to detail;
  • Highly customer service minded;
  • Ability to follow process;
  • Excellent communication skills;
  • Ability to work independently as well as within a team;
  • Ability to work with deadlines;

Candidates with the following experience will be preferred:

  • 2 years experience working in Reservations or in the Travel industry.
  • University degree or minimum vocational diploma

Working Hours

Monday to Friday from 10:00 to 18:00 with extra Saturdays to be worked (with daily pay) based on a rotating schedule from 09:00-17:00 with a 1-hour break.

Although we do not have a position open currently, we would love to hear from you for future opportunities.

Please send your resume to employment@wwdas.com

Only shortlisted candidates will be contacted

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